【Telephone English -13】Common Phone Situations and Problems (常見的電話情況和問題)

【Telephone English】Overview (概述)

【Telephone English -12】Handling Sales Calls - Speaking English Fluently (處理銷售電話-講流利的英語)

【Telephone English -11】Hotel Rooms & Restaurant Table Reservations ( 在餐廳預訂餐桌 )

【Telephone English -10】10 Step-by-Step Service Call Center Guide ( 10分步服務呼叫中心指南 )

【Telephone English -09】Talking To A Difficult Customer (與困難的客戶交談)

【Telephone English -08】Making & Dealing With Complaints ( 提出和處理投訴 )

【Telephone English -07】How to Return a Telephone Call (如何回電話)

【Telephone English -06】How to Schedule & Reschedule an Appointment ( 如何排程和改期 )

【Telephone English -01】How To Sound Professional On The Phone ( 如何在電話上聽起來專業 )

【Telephone English -05】How to Interrupt Someone Politely (如何禮貌打斷他人談話)

【Telephone English -04】Phrases, Spelling & Clarifications (短語、拼寫和說明)

【Telephone English -03】Leaving a Message, Greetings & Voicemail ( 在電話上留言 )

【Telephone English -02】Professional Telephone English - 38 Useful Phrases ( 電話上的專業英語-38個實用短 )